Guest Services Solution Suite
Your Venue, a whole new Standard of Quality
- Take control of incidents with clarity and fast communication
- Quality management software that is dynamic, mobile and ready to handle any new situation
- Never miss a task, increase efficiency, and make complex scheduling much simpler.
Let us help you! We believe in our software so much that we will provide a FREE consultation with a recommendation analysis report in order to help you improve your Venue’s quality, compliance and efficiency.
Keep deskless teams connected to the back office
Instantly notify other departments when their is an incident or issue
Eliminate cumbersome paperwork
Capture all the data you need from the field with pre-built inspection forms, signatures and photo capture with markups
Sync all your data for reporting and compliance
No more delays waiting for paperwork to be uploaded because everything syncs instantly from the app
Faster, more efficient and accurate workers
Easy scheduling, task assignment, and notifications allow workers to stay of all the tasks needed to be safe, secure and in compliance
Ready to embody a whole new quality standard?
Schedule an in-depth demo, recommendation, and analysis to find out how Raxar can increase efficiency and transform your Venue.
Incident Management and Reporting Solution
Handle incidents with ease and communicate between teams efficiently, even seasonal or part time employees. Be able to track and assign your incidents in an easy convenient board view so you can handle issues with transparency and the information you need, even in the back office
Open Incidents on the Go
When there is an incident, it is vital that your team doesn't waste anytime. With instant communication, we help increase the speed of response by making our system mobile and be able to collect large amounts of information in a tap. Did we mention eliminating all the pen and paper?! Done.
Incident Command Center
Our system gives you the ability to manage different types of incidents from a single view, whether it is an alarm, altercation, or any other incident type your organization tracks. See everything in a single view, where you can see the current status, up to date information, assignee, and sign off.
Track Location Information
Be able to tag the location of incidents on both GIS views and floorplans. We even included in directions so people can respond quicker.
Automated Reporting
All this data is automatically aggregated into incident reports and summaries so that your team can stay focused on the impactful work and not paperwork. Add on addition automation, by triggering automated protocols that are specific to your organization.
at
95.6%
Planned maintenance ratio
5.6% greater than “World-Class” classification!
This is normally a $697 value to our clients.
Quality Inspections and Audit Solution
Quality inspections can sometime be troubling to manage, alot of data to keep organized, and hard to track issues all the way through to closure. We created a system that takes away the manual scheduling, makes the data collection way faster, and gives you the data you need to fix issues quickly.
Varying Quality Inspection and Audit Types
Our platform comes with hundreds of templated types of inspections or we can easily input your exact inspection types into the system in as little as 15 minutes. Be able to perform your own self-audits whether they are mock compliance, or executive walk throughs.
Automated Reporting
All the valuable information collected during inspections will no longer sit in some old legacy system or filing cabinet just taking up space. Our platform aggregates and analyses your data from inspections so that you can make improvements over time, notice trends, and save valuable time.
Triggered Actions and Track Through to Closure
Find an issue during an inspection, no problem. With a tap, you can trigger a work order that notifies maintenance, and can be tracked all the way to final sign off from the original inspector. We believe transparency helps your team perform faster and with a higher quality that's why our system integrates teams with easy communication.
More great features you will enjoy.
Quick & intuitive reporting
Simplify time/cost tracking
Photo capture with smart library and markups
Automatically generated reports
Sync your to-do list
No service, no problem
Voice to text capture for fast entry
Never lose track of an issue with location tagging
51%
Increase in Facility health metrics
within first 12 months!
This is normally a $697 value to our clients.
Business Intelligence Solution
Tie your Guest Service standards into Business Intelligence so you can track incidents, improve quality over time and mitigate future problems. Our no programming interface give you business intelligence without the complication.
BONUS: I.T. Teams loves us too because we don’t have to access the Venue’s network and there is no programming to set up!
No Programming Interface
We saw the struggle that venue's were having with buying software that anytime there needed to be a change, minor or major, it would require large amounts of time, money and resources. That is why we built a system that was different. Even someone who is not great with technology can go in update a form, asset, checklist, whatever it may be, with just simple drag and drop actions. No programming, No coding, No headaches.
Live Dashboards and Reports
Often times, organizations and team leaders spend most of their problem solving time just simply gathering the data and organizing it. Throw out that excel or filling cabinet because now you have a partner that will automatically go through the most up to date information, even when it is millions of lines of information, and present it to you in a way that is easily digestible and informative.
Integrate between systems and departments
Our solution was built to handle new technologies as they immerge through an Open API. This gives us the ability to integrate to other software systems, sensors, building automation systems, you name it! All this data can then be combined into powerful reports and dashboards for insight you never thought currently possible.
This is normally a $697 value to our clients.
Trusted by World-Class Facilities Across the Country
Facility Management all wrapped into one neat bow.
Venues have made big strides in adopting technologies such as CMMS systems, but the problem is that most of these software systems were designed and built before smart phones or cloud technology even existed!
These technologies were never design for, or even considered, your Venue’s Deskless Workforce making it cumbersome for your team in this new mobile environment. Finally, we created a better way with our Facility Management solution suite that is mobile, adaptable without programming, and comprehensive with all of the following:
Security, Safety, and Compliance that isn't complicated and easy to stay on top of.
Reducing your Venue's risk profile can actually be easy with the right tools. We built a dynamic tool that your team can learn how to use in under 30 minutes, while being robust enough to handle the various aspects of security, safety, and compliance:
Housekeeping / Custodial Management that will have your venue squeaky clean.
For far too long has this pivotal and vital function been overlooked by technology providers. With the right tools, your housekeeping / custodial team will be able to outperform your set quality standard so that your guests have an amazing experience every time they visit.
Build to work on the go, be incredibly easy to use, and uses automation to do the heavy lifting for your staff in terms of schedule, communication and reporting.
Housekeeping / Custodial Management that will have your venue squeaky clean.
For far too long has this pivotal and vital function been overlooked by technology providers. With the right tools, your housekeeping / custodial team will be able to outperform your set quality standard so that your guests have an amazing experience every time they visit.
Build to work on the go, be incredibly easy to use, and uses automation to do the heavy lifting for your staff in terms of schedule, communication and reporting.
Take your Venue into the next generation.
We've got you covered across all these areas:
See for yourself.
This is normally a $697 value to our clients.
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