Facility and Passenger Experience Solutions

Feel confident your Airport looks it’s best.

Don’t wonder about the state of your Terminal and Custodial needs.

Equip your team with configurable and intuitive checklists for regular Terminal inspections, streamline the creation and completion of workorders, and let you passengers inform you immediately when an issue or need arises.

Terminal, Facility, and Janitorial Solution

Keep your facilities in tip-top shape.

Feel confident your Teams are delivering ideal experiences across the board, managing custodial, preventative and corrective maintenance needs in one convenient Platform.

Passenger Experience and Happiness Solution

Don’t be surprised by passenger needs.

Empower passengers to submit issues for heightened satisfaction, and optionally let them follow submitted work to completion, often leading to glowing reviews!

All Solutions are accompanied by our Business Intelligence capabilities.

Keep your finger on the pulse of Airport Operations throughout the day with our real-time Dashboards and easily access downloadable Reports compiling, organizing, and synthesizing your essential data.

Ready to learn how we can help your Team reach new heights in organizational success?

We would love to hear from you!

Trusted by…

We truly value our Clients and are thrilled to work with Airports of all sizes across the country.

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St. Pete PIE Airport Logo
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Terminal, Facility, and Janitorial Solution

  • Send schedules, maintenance needs, and workorder or cleaning task details instantly from the scheduling console to the hands of custodial staff via the Raxar mobile app.

  • Get job confirmation right away for real-time completion tracking or to facilitate reassignment.

  • Respond quickly to custodial requests such as spills by alerting your staff instantly. Add on our Passenger Experience Solution to enable passengers to notify you of incidents or needs as they are discovered.

  • Give your staff Teams intuitive and easy-to-understand quality inspection checklists to ensure your Airport maintains the highest quality standards for your passengers and ensure nothing slips through the cracks.

  • Connect your Teams and Users to allow collaboration amongst skill sets and departments, certifying everyone is on the same page with an accurate and up-to-date source of information.

  • With all of your airport facility condition information in one place, you can understand how your facility's quality fluctuates by season, location, subcontractor and more. Track trends to see where recurring issues happen and get ahead of them.

Passenger Experience Solution

  • It is vital that when there is an incident it can be controlled with precision and remediated quickly.

  • Take all incidents and see them in one easy to understand view so you know immediately where incidents are and what their status is.

  • Ensure your team handles the situation appropriately and collaborate when they need your help, utilizing the Command Center to assign/reassign when needed.

  • Empower passengers to report issues as they see them via a simple form. Embed the form in your website or post QR codes around the Airport to encourage passengers to let you know about issues as they are observed.

  • Optionally enable passengers to see Ticket details and relative completion so they know they are heard and their contribution is appreciated.

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Key Platform Capabilities

  • Utilize our 3 view options, including list, GPS and plan-based mapping, so you can easily visualize where your Assets and workorder needs are and strategically assign and distribute tasks to maximize efficiency.

    Each view reflects the configurable color-coded statuses for the Objects and is equipped with quick actions to enable rapid updates through the web console or from the field in our mobile app.

  • Connect your Users and Teams with one source of truth so everyone is on the same page in real-time.

    Create Teams within the Platform to manage and notify multiple Users without duplication of efforts.

    Set User and Team-based permissions so each person has access to what they need, when they need it, and no more.

  • Empower employees to do their job well, without excess training. Why choose a tool that is harder to understand and manipulate than doing the job itself?

    Upload images with optional markup, use talk-to-text capabilities, access documentation, and send Reports and Inspection results on-the-go from our mobile app.

  • The Raxar Team is constantly keeping up with ACs and iterating with our current Clients to ensure nothing gets missed or balls get dropped with such essential elements of Airport management.

    Log Inspections and Tickets with associated metadata automatically tracked, ensuring a clear record of activities.

    Access and download Reports with organized and complied data, ensuring Part 139, ARFF, and SMS FAA compliance without the annoyance of paper documentation.

    Keep your finger on the pulse of your Airport Operations with real-time Dashboards, allowing you to monitor your high priority easily concerns throughout the day.

  • While we have built out our pre-configured Solutions to ease implementation and capitalize on our learnings of best practices, the Raxar Team will work with your from start to finish to tailor each Solution to your particular needs and workflows.

    As part of this process, we will make suggestions in how to optimize your operational processes and will clean your inventory, enabling you and your Teams to focus on the important elements of their work.

    Additionally, each Object, Report, and Dashboard is customizable without the need for code, allowing rapid turn-around for iterations or changes. Don’t waste time waiting for programming help.