Venue Event, Incident and Customer Solutions
Venue Event, Incident and Customer Solutions
Facility Housekeeping and Janitorial Solution
Keep your facilities in tip-top shape.
Feel confident your Teams are delivering ideal experiences across the board, managing custodial, preventative and corrective maintenance needs in one convenient Platform.
Incident Management and Security Solution
Optimize your processes from end-to-end.
Create incident documentation on-the-go, incorporating essential photo and written documentation while tracking status and further needs through closure.
Customer Experience Solution
Don’t be surprised by customer-facing needs.
Empower customers to submit issues for heightened satisfaction, and optionally let them follow submitted work to completion, often leading to glowing reviews!
Ready to learn how we can help your Team reach new heights in organizational success?
We would love to hear from you!
Key Platform Capabilities
Venue Solutions
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Utilize our 3 view options, including list, GPS and plan-based mapping, so you can easily visualize where your Assets and workorder needs are and strategically assign and distribute tasks to maximize efficiency.
Each view reflects the configurable color-coded statuses for the Objects and is equipped with quick actions to enable rapid updates through the web console or from the field in our mobile app.
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Connect your Users and Teams with one source of truth so everyone is on the same page in real-time.
Create Teams within the Platform to manage and notify multiple Users without duplication of efforts.
Set User and Team-based permissions so each person has access to what they need, when they need it, and no more.
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Empower employees to do their job well, without excess training. Why choose a tool that is harder to understand and manipulate than doing the job itself?
Upload images with optional markup, use talk-to-text capabilities, access documentation, and send Reports and Inspection results on-the-go from our mobile app.
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Log Inspections, document Incidents, and create Tickets with associated metadata automatically tracked, ensuring a clear record of activities.
Access and download Reports with organized and complied data, ensuring Incident handling and Safety compliance without the annoyance of paper documentation.
Keep your finger on the pulse of your Venue Operations with real-time Dashboards, allowing you to monitor your high priority easily concerns throughout the day.
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While we have built out our pre-configured Solutions to ease implementation and capitalize on our learnings of best practices, the Raxar Team will work with your from start to finish to tailor each Solution to your particular needs and workflows.
As part of this process, we will make suggestions in how to optimize your operational processes and will clean your inventory, enabling you and your Teams to focus on the important elements of their work.
Additionally, each Object, Report, and Dashboard is customizable without the need for code, allowing rapid turn-around for iterations or changes. Don’t waste time waiting for programming help.
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“I honestly believe we couldn’t have partnered with a better company to provide us with the tools we need to help keep the citizens of Hillsborough County safe.”
Troy Rozell, Fire Inspector, Hillsborough County Fire Department
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"Being able to track our progress on preventative maintenance throughout the month, as well as how much work each tech is doing, puts us in a way stronger position to manage our maintenance staff."
Jim Cash, Maintenance Manager
Facility Housekeeping and Janitorial Solution
Send schedules, maintenance needs, and workorder or cleaning task details instantly from the scheduling console to the hands of custodial staff via the Raxar mobile app.
Get job confirmation right away for real-time completion tracking or to facilitate reassignment.
Respond quickly to custodial requests such as spills by alerting your staff as soon as they happen. Add on our Customer Experience Solution to enable passengers to notify you of incidents or needs as they are discovered.
Give your staff Teams intuitive and easy-to-understand quality inspection checklists to make sure your Venue maintains the highest quality standards for your customers and ensure nothing slips through the cracks.
Connect your Teams and Users to allow collaboration amongst skill sets and departments, and ensure everyone is on the same page with an accurate and up-to-date source of information.
With all of your facility condition information in one place, you can understand how your Venue's quality fluctuates by season, location, subcontractor and more. Track trends to see where recurring issues happen and get ahead of them.
Trusted By…
We truly value our Clients and are thrilled to work with Clients of all sizes across the country.
Incident Management and Security Solution
Create incident documentation as they happen, easily incorporating essential photo and written documentation for additional details and visual guidance.
Quicken solutions with effective communication and assignment through closure.
Identify, assess, and mitigate operational risks from the Command Center, ensuring the Team member with the right skills, expertise, and availability is assigned and notified of the incident in question.
Safely and securely collect needed data to document your processes and investigational results over time, including metadata to track incident updates including time, location, and User.
Upload, organize and access essential documentation, manuals, and references
Utilize real-time Dashboards to surface high priority items and monitor completion of required alleviation actions
Set appropriate permissions for specific Users and across Teams, ensuring employees have what they need without the over inundation of excess information
Automate incident records with our Report module, removing the unneeded steps of data organization and compilation.
Customer Experience Solution
Empower customers to report issues as they see them.
It is vital that when there is an incident it can be controlled with precision and remediated quickly. Utilize our mobile application to create and document incidents where they happen and quickly communicate with those who need to be looped in.
View all incidents in one easy to understand view so you know immediately where incidents are, their statuses, and who is handling resolution.
Take control to ensure your team handles the situation appropriately and collaborate when they need your help.
Optionally enable customers to see the Ticket details and relative completion, so they know they are heard and their contribution is appreciated.